01/01/2017 · Problem with Scanning on HP Envy 4500 Series Printer after upgrading to Windows 10 Ever since upgrading to Windows 10, the scanner on my HP Envy 4501 printer is no longer working. It is worth noting that the device is printing just fine, but not scanning. I've probably tried every "known" recommended solution possible. This includes uninstalling my printer, deleting all files in the Windows